Senior Specialist - Technical Customer Support - Mumbai
Cepheid(1 month ago)
About this role
The Senior Specialist - Technical Customer Support provides first-level telephonic technical assistance for Beckman Coulter Diagnostics’ clinical laboratory products, supporting customers and helping maintain high satisfaction and company image. The role is part of the Technical Excellence Center on the Customer Support, SWA team in Mumbai and reports to the Team Lead. It focuses on handling customer calls, assessing needs, and working with field service and applications teams to escalate and resolve issues.
Required Skills
- Technical Support
- Troubleshooting
- Customer Service
- Telephony
- Clinical Knowledge
- Lab Instruments
- Escalation Management
- MS Excel
- MS Word
- PowerPoint
+3 more
Qualifications
- M.Sc.
- BE
- B. Tech
- Degree in Biomedical/Electronics/Instrumentation
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
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