Senior Specialist, Vendor Performance Management

The Senior Specialist, Vendor Performance Management role at BrightonOne supports the day-to-day oversight and accountability of USFHP's vendors, with a focus on claims processing. The position involves managing vendor relationships, defining and operationalizing SLAs, and serving as a subject-matter expert to analyze performance and drive remediation. This role ensures vendors deliver accurate, timely, and compliant service while collaborating with technical SMEs and internal teams.