Senior Staff Engineer, AI Agents
Five9(1 month ago)
About this role
The Senior Staff Engineer, AI Agents, is a senior individual contributor responsible for the architecture and development of Five9’s AI Agent software platform. The role drives technical direction, mentors engineers, and collaborates cross-functionally to deliver scalable, reliable, and maintainable cloud contact center solutions. The position spans design through deployment and operations, ensuring the platform meets production, observability, and compliance needs.
Required Skills
- Java
- Spring Boot
- OOP
- Design Patterns
- Distributed Systems
- Event-Driven
- API Design
- REST
- gRPC
- LLMs
+18 more
Qualifications
- BS in Computer Science
- Advanced Degree in Computer Science
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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