Senior Staff Engineer, AI Customer Operations
Monzo(16 days ago)
About this role
A Senior Staff Engineer at Monzo is a technical leadership role focused on automation-first customer problem detection and resolution. The role involves working across teams to build scalable, reliable systems that enhance customer experiences while ensuring efficiency and high technical standards. The engineer will influence company-wide strategies, lead architectural discussions, and mentor engineering teams.
Required Skills
- Go
- Cassandra
- Kafka
- Kubernetes
- Docker
- AWS
- GCP
- React
- ML
- System Design
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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