Senior Staff Service Designer
Gusto, Inc.(5 months ago)
About this role
A Senior Staff Service Designer at Gusto shapes end-to-end software-to-service experiences that help small businesses and their employees thrive. The role advances service design as a practice across the company, influences strategic planning, and focuses on measurable improvements to customer outcomes as technology and AI evolve.
Required Skills
- Service Design
- Journey Mapping
- Service Architecture
- Workshop Facilitation
- Stakeholder Management
- User Research
- Strategic Planning
- Communication
- Leadership
- Product Design
About Gusto, Inc.
gusto.comGusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.