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© All Rights Reserved. ApplyBlast.com
ServiceNow
The Senior Staff Software Engineer - Voice AI Agent Prompting role at ServiceNow focuses on designing, building, and operating voice AI agents that interpret caller intent, reason over context, and invoke tools during live audio calls. This position requires engineering model-driven conversational experiences, authoring precise system instructions and prompts, and establishing correctness through automated evaluation at scale. The engineer works across the full lifecycle, from shaping ambiguous telephony requirements into specifications to monitoring live call quality and safety.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2004
ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ServiceNow.
61% above the average for this role