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Senior Student Support Specialist at The University of British Columbia - ApplyBlast

Senior Student Support Specialist

The University of British Columbia

1 day ago

Vancouver, British Columbia, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Student Support Specialist oversees the coordination of in-person and virtual service points and manages the daily workflow for the Student Support Specialists team. This role provides direction, training, and support to ensure high-quality service delivery and timely resolution of student inquiries. The position also acts as the first point of escalation for complex student queries and provides specialized guidance to prospective and current students.

Responsibilities

Oversee daily workflow and supervise Student Support Specialists
Resolve complex student inquiries and escalate sensitive cases
Coordinate training delivery and implement service improvements

Skills

About The University of British Columbia

ubc.ca

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world.