Senior Subsidence Operations Manager

This role leads and oversees the performance of designated subsidence teams to ensure high-quality, timely, and efficient service delivery from initial instruction through to resolution. The position is accountable for service excellence, efficient claim progression, and reducing end-to-end claim lifecycles while enhancing customer satisfaction and meeting financial objectives. It involves providing strong operational leadership across multiple teams, ensuring Team Managers have the necessary capability and resources to deliver against agreed service and performance targets.