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Senior Support Analyst at Kodiak Solutions - ApplyBlast

Senior Support Analyst

Kodiak Solutions

14 days ago

4.1 on Glassdoor

Remote

Full Time

Senior

19 applicants

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About this role

The Senior Support Analyst supports and implements software within the Product Engineering team by managing assigned incidents, requests, and changes. This role involves learning technical skills to resolve customer support cases, prioritizing workload using a ticketing system, and gaining a deep understanding of product datasets and business purposes. The position requires collaboration across various groups to ensure effective product support and implementation.

Responsibilities

Support and implement software via assigned incidents, requests, and changes
Resolve customer support cases and requests using technical skills
Balance and prioritize individual workload across different types of requests

Skills

Qualifications

Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields

About Kodiak Solutions

kodiaksolutions.io

Headquarters

Indianapolis, Indiana, United States

Company Size

201-500 employees

Founded

2005

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Kodiak Solutions is an advanced healthcare technology solutions provider that serves hospitals, health systems, and physician groups across the U.S. The company offers a cloud-based platform (Revenue Cycle Analytics) along with a broad suite of data-driven tools spanning revenue cycle management, reimbursement, risk and compliance, denials intelligence, benchmarking, and more. Serving 9 of the 10 largest U.S. healthcare systems, Kodiak combines proprietary technology with in-house expertise to help healthcare organizations optimize financial performance and operational efficiency.