Senior Support Engineer
Alternative Payments(2 months ago)
About this role
The Senior Support Engineer at Alternative Payments is responsible for leading complex technical troubleshooting and incident resolution while enhancing production stability and support delivery. This role involves designing monitoring processes, collaborating with cross-functional teams, and utilizing AI-powered tools to automate support functions. Candidates should have strong expertise in observability tools, cloud infrastructure, and incident management within fast-paced environments, ideally with FinTech experience. The position requires effective communication skills to bridge gaps between engineering, customer experience, and clients during critical incidents.
Required Skills
- Technical Troubleshooting
- Incident Resolution
- Monitoring Processes
- Playbooks
- Runbooks
- Documentation
- AI-Powered Tools
- Cross-Functional Collaboration
- Production Issues
- Technical Expertise
+25 more
About Alternative Payments
alternativepayments.ioAlternative Payments is a financial technology company specializing in streamlined payment solutions for service-based businesses. The platform offers end-to-end B2B accounts receivable tools, allowing businesses to simplify customer payments, automate collections, and improve cash flow. With features including flexible payment options and integration capabilities, Alternative Payments aims to enhance operational efficiency and drive revenue growth for its clients. The company focuses on creating tailored solutions to meet the unique needs of businesses, facilitating a smoother financial transaction experience.