osapiens
This hands-on engineering role within the Customer Support team focuses on resolving complex, cross-tier support cases and implementing automation to reduce ticket volume. The position involves analyzing ticket data to identify recurring issues, building resolution logic, and closing documentation gaps to improve overall support efficiency. The role requires a strong technical background in software engineering and a proactive approach to leveraging AI and automation in customer support operations.
Headquarters
Mannheim, Baden-Württemberg, Germany
Company Size
201-500 employees
Founded
2018
osapiens is an AI platform for compliance and supplier intelligence, helping companies manage risk and become more resilient. Its flagship product, the osapiens HUB, unites regulatory compliance and operational efficiency on a single shared data layer, covering solution suites such as supplier intelligence, product compliance, carbon management, disclosures & reporting, and audit & quality assurance. Trusted by 2,500+ companies worldwide, osapiens supports businesses in meeting obligations across major global regulations including EUDR, CSRD, PPWR, CSDDD, and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for osapiens.
osapiens didn’t post a salary, so this is our estimate from similar listings.
34% below the average for this role