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Senior Support Engineer at LivePerson - ApplyBlast

Senior Support Engineer

LivePerson

26 days ago

2.5 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

LivePerson is seeking a Senior Support Engineer to serve as the senior technical focal point for the EMEA region, resolving complex technical issues for global customers. This role involves collaborating with internal stakeholders, mentoring team members, and acting as the voice of the customer to drive product improvements. The position requires deep expertise in web technologies, SQL, and networking to elevate the technical knowledge of the support organization.

Responsibilities

Serve as senior technical focal point for EMEA customer issues
Troubleshoot and resolve complex technical escalations
Mentor team members and improve support processes

Skills

About LivePerson

liveperson.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1995

View Profile

LivePerson is an enterprise conversational AI company that provides a cloud platform (LiveEngage/Conversational Cloud) to help brands automate and manage customer engagement across messaging channels. Its products combine AI-powered bots, human-agent handoff, intent recognition, personalization, orchestration, and analytics to deliver connected, scalable conversational experiences across web, mobile, SMS, WhatsApp and other channels. The company focuses on large enterprises across industries to drive measurable outcomes—improving customer experience, increasing conversions, and reducing service cost—backed by APIs, integrations, and enterprise-grade security and compliance.