Archer Systems
The Senior Support Engineer provides Tier 2/3 end user support and advanced technical troubleshooting across ARCHER’s end user computing environment, Microsoft 365 services, and identity/access platforms. This role serves as an escalation point for complex issues, partners with the Service Desk to improve quality and speed of resolution, and helps ensure users have appropriate access through effective licensing, RBAC, and policy enforcement. The position also contributes to incident management, drives knowledge base quality, and supports endpoint lifecycle operations through Intune/Autopilot.
Archer is a leader in petrochemical and industrial fire protection and safety systems. We tailor solutions to each industry at a competitive price. Archer provides 24/7 safety for your people and peace of mind. Archer has the world's largest fire fighting and safety product range as a REDA Hazard Control affiliate.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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