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Senior Support Engineering Manager Mexico Multiple Locations Multiple Locations at Microsoft - ApplyBlast

Senior Support Engineering Manager Mexico Multiple Locations Multiple Locations

Microsoft

3 months ago

4.0 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

This leadership role oversees case resolution operations and daily management for large teams or multiple regions, fostering a culture of speed, quality, and high customer satisfaction. The manager mentors technical support engineers, drives AI adoption, ensures security compliance, and coordinates complex escalations while aligning cross-team efforts for operational excellence.

Responsibilities

Mentor and lead large teams in case resolution and daily operations
Drive AI adoption to enhance support efficiency and quality
Ensure security standards and practices are upheld across all teams
Coordinate complex escalations and lead team response during incidents
Develop and implement strategies for knowledge management and readiness

Skills

Qualifications

Bachelor's Degree in Computer Science or ITComp-TIA CertificationCCNA CertificationISC2 CertificationSpecialized Security Screenings

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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