Senior Team Leader, Concierge Guest Experience

The Senior Team Leader, Concierge Guest Experience leads the day-to-day operations of the Concierge team across luxury contact centers in Moncton and Barcelona, ensuring exceptional guest interactions and ultra-luxury service standards. This role involves coaching and supporting team members, managing post-booking guest journeys, and driving commercial success through upselling and cross-selling opportunities. The position requires strong leadership, operational discipline, and the ability to handle complex guest requests in a fast-paced environment.