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Senior Tech Support Manager at Rectangle Health - ApplyBlast

Senior Tech Support Manager

Rectangle Health

1 month ago

3.7 on Glassdoor

White Plains, New York, United States

Onsite

Full Time

Senior

3 applicants

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About this role

The Senior Tech Support Manager leads a team of technical support specialists to resolve complex customer issues across all product lines while achieving operational and customer experience goals. This role oversees workload distribution, escalations, quality assurance, and workforce planning to ensure efficient service delivery. The position partners with cross-functional teams to resolve customer-impacting issues, drive root-cause analysis, and enhance the overall support experience.

Responsibilities

Lead and develop a high-performing Tier 2 technical support team
Oversee operational performance including SLA attainment and customer satisfaction
Partner with cross-functional teams to resolve complex customer escalations

Skills

About Rectangle Health

rectanglehealth.com

Headquarters

Valhalla, New York, United States

Company Size

201-500 employees

Founded

1993

View Profile

Rectangle Health is a healthcare payments and practice management platform that helps providers streamline billing, patient payments, and administrative workflows. Its Practice Management Bridge and related solutions integrate with EHRs and practice systems to automate eligibility checks, statements, invoicing, and online or point‑of‑sale payments to enhance the patient experience. The platform is designed to reduce administrative burden, improve collections and cash flow, and simplify compliance and reporting. Practices and health organizations choose Rectangle Health for integrated workflows, analytics, and tools tailored to ambulatory care and specialty clinics.