Senior TechBar Analyst

The Senior TechBar Analyst provides advanced, customer-centric IT support within a modern workplace environment, serving as an escalation point for complex issues and driving continuous service improvement. This role involves managing end-to-end incidents and service requests in ServiceNow, overseeing device lifecycle activities, and mentoring junior analysts to uplift team capability. The position requires strong technical troubleshooting skills, expertise in Microsoft 365 and modern workplace platforms, and a proactive approach to enhancing service quality and user experience.