Senior Technical Account Manager
Expediainc(23 days ago)
About this role
The Senior Technical Account Manager role at Expedia Group focuses on the deployment and support of contact center technology across the company's global operations. The position involves building relationships with partners, designing provisioning solutions, and ensuring compliance and efficiency in contact center processes. It is a senior-level role that emphasizes technical expertise, project management, and cross-team collaboration.
Required Skills
- CRM
- CCaaS
- Contact Center
- Call Centers
- Pega
- Salesforce
- Genesys
- Workforce Planning
- IVR Development
- Routing
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