Senior Technical Account Manager
NICE(8 days ago)
About this role
NICE is seeking a highly experienced Technical Account Manager to take ownership of key customer relationships, primarily in contact center solutions. The role involves ensuring customer success through technical expertise, problem resolution, and strategic engagement, focusing on large, complex accounts to drive satisfaction, retention, and growth.
Required Skills
- Customer Management
- Troubleshooting
- Contact Center Software
- SIP Signaling
- Network Topology
- SQL
- VoIP
- TCP/IP
- Telecommunications
- Customer Service
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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