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Senior Technical Service Desk L2 at Unisys - ApplyBlast

Senior Technical Service Desk L2

Unisys

2 months ago

3.5 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Technical Service Desk L2 provides advanced second‑level support for Windows, Microsoft 365, Active Directory, VPN, and enterprise applications, handling escalated incidents and mentoring L1 analysts. The role ensures timely resolution of complex technical issues, maintains knowledge base documentation, and collaborates with infrastructure, network, security, and application teams while meeting SLA targets.

Responsibilities

Provide second-level technical support for hardware and software issues
Mentor L1 analysts and manage escalated incidents
Perform root cause analysis and ensure SLA compliance

Skills

Qualifications

Bachelor's degreeITIL Foundation CertificationMicrosoft Certified: Modern Desktop Administrator

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

View Profile

Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.