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Senior Technical Service Desk L2 at Unisys - ApplyBlast

Senior Technical Service Desk L2

Unisys

2 months ago

3.5 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Technical Service Desk L2 provides advanced technical support for end‑user computing, applications, and infrastructure issues, handling escalated incidents, performing root cause analysis, and mentoring L1 analysts. The role ensures timely resolution of service requests, maintains high customer satisfaction, and collaborates with infrastructure, network, security, and application teams.

Responsibilities

Provide second‑level technical support for hardware, software, and network issues
Troubleshoot and resolve complex Windows, Microsoft 365, and Active Directory incidents
Mentor L1 analysts and manage escalations to ensure SLA compliance

Skills

Qualifications

Bachelor's degreeITIL Foundation CertificationMicrosoft Certified: Modern Desktop Administrator

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

View Profile

Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.