Senior Technical Services Engineer

WEKA (2 months ago)

HybridFull TimeSenior$170,505 - $227,996 (estimated)Customer Success

About this role

The Senior Technical Services Engineer will ensure WEKA customers achieve success by providing high-touch technical support and acting as a bridge between customers and engineering. The role requires understanding customers’ business and technical environments, contributing to product supportability, and representing WEKA externally. The position supports enterprise customers using cutting-edge AI and HPC storage infrastructure and contributes to cross-functional initiatives to improve service and documentation.

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Required Skills

Technical Liaison
Troubleshooting
Issue Reproduction
Customer Escalation
System Monitoring
Ticket Management
Communication
Documentation
Presales Support
Automation Scripting

+16 more

About WEKA

weka.io

WEKA (Weka.io) is a data platform that delivers a high-performance, distributed parallel file and object storage system (WekaFS) designed for AI, ML and other data‑intensive workloads. Its POSIX‑compliant, NVMe‑optimized filesystem offers S3‑compatible object access, global namespace and scale‑out performance across on‑prem and cloud environments, with integrations for GPU and Kubernetes workflows. Enterprises in genomics, media/rendering, finance, autonomous systems and other high‑performance use cases use WEKA to accelerate training, inference, analytics and pipelines. The company emphasizes low latency/high IOPS, simplicity, enterprise data protection (snapshots, replication) and multi‑cloud deployment and support.

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