Senior Technical Support Analyst

Brightlynz

2 months ago

Remote

Full Time

Senior

0 applicants

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About this role

Brightly is seeking a Senior Technical Support Analyst to join their collaborative technical team. The role involves providing customer technical support across various platforms, guiding junior staff, managing complex incidents, and supporting cloud and on-prem infrastructure to ensure security and efficiency.

Skills

About Brightlynz

brightlysoftware.com

Brightly provides cloud-based Operations Management and Enterprise Asset Management (EAM) software, including a full-featured CMMS for managing work orders, preventive maintenance, assets, inventory, and capital planning. Its platform combines mobile apps, analytics, inspections, energy and sustainability tools, and IoT/connectivity to extend asset life, improve uptime, and lower operating costs. Brightly serves public sector customers, healthcare, education, commercial real estate, manufacturing and utilities, and emphasizes integrations, data-driven decision-making, and strong customer support to help organizations stay compliant and more efficient.