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Senior Technical Support Analyst at Paystand - ApplyBlast

Senior Technical Support Analyst

Paystand

19 days ago

3.9 on Glassdoor

Hermosillo, Sonora, Mexico

Onsite

Full Time

Senior

0 applicants

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About this role

Paystand is seeking a Senior Technical Support Analyst to manage complex merchant-facing escalations, ERP integration failures, and payment reconciliation issues. This role involves direct communication with finance stakeholders, technical diagnosis using SQL and API tools, and driving root-cause resolutions with engineering teams. The position also focuses on improving automation and AI support agents to reduce routine support volume.

Responsibilities

Own escalated merchant issues and lead difficult conversations with finance stakeholders
Debug integration failures and resolve reconciliation issues across major ERP platforms
Write and maintain runbooks while driving root cause analysis with engineering teams

Skills

About Paystand

paystand.com

Headquarters

Santa Cruz, California, United States

Company Size

201-500 employees

Founded

2013

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Paystand is an agentic B2B payment network that brings accounts receivable, expense management, and international payments together on a single SaaS platform built on blockchain infrastructure. It uses AI agents to automate collections, cash application, reconciliation, spend approvals, and cross-border payouts, leveraging USDb — a digital dollar built for business — to enable same-day, zero-fee transactions. The platform integrates natively with ERPs such as NetSuite and Sage Intacct, serving mid-market and enterprise organizations looking to eliminate transaction fees, lower DSO, and automate end-to-end financial workflows.