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Senior Technical Support Engineer - Federal at Dragos - ApplyBlast

Senior Technical Support Engineer - Federal

Dragos

14 hours ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer - Federal role at Dragos involves providing advanced technical support for the Dragos Platform, resolving complex technical issues, and serving as a trusted technical advisor to enterprise customers. This position requires deep troubleshooting expertise in modern infrastructure, observability tools, and platform integrations to protect critical infrastructure from cyber threats. The role includes participating in on-call rotations and collaborating with global teams to enhance support processes and customer success.

Responsibilities

Provide advanced technical support for the Dragos Platform and resolve escalated tickets
Investigate and resolve complex issues involving Kubernetes, Linux, and cloud infrastructure
Collaborate with internal teams to improve support processes and contribute to knowledge base content

Skills

About Dragos

dragos.com

Headquarters

Hanover, Maryland, United States

Company Size

501-1000 employees

Founded

2016

View Profile

Dragos is an industrial cybersecurity company focused on protecting operational technology (OT) and critical infrastructure environments. Its platform provides asset visibility, threat detection, threat intelligence, and incident response capabilities designed for industrial control systems. Dragos also offers managed detection and response, assessments, and training services for customers in sectors such as energy, utilities, and manufacturing.