Senior Technical Support Engineer - Overnight Shift

The Senior Technical Support Engineer - Overnight Shift serves as the primary technical escalation point for complex, multi-system issues within Rad AI's healthcare AI platform, ensuring rapid resolution and root cause analysis for enterprise health systems and radiology groups. This role involves leading high-visibility customer incidents, driving ticket quality and SLA attainment, and collaborating with engineering and product teams to improve support processes and tooling. The position also includes mentoring support engineers, participating in on-call rotations, and contributing to the development of automation and AI-driven self-service solutions.