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Senior Technical Support Engineer (T3) at Rewind - ApplyBlast

Senior Technical Support Engineer (T3)

Rewind

1 month ago

4.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer (T3) at Rewind serves as the final escalation point for complex technical issues, bridging support and engineering. The role involves diagnosing and reproducing bugs, writing code for debugging, collaborating with engineering to resolve problems, and handling on‑call rotations for enterprise customers.

Responsibilities

Own complex technical escalations from T1 and T2
Investigate and reproduce customer‑reported bugs across supported platforms
Collaborate with Engineering to drive resolution of bugs

Skills

Qualifications

Computer Science degree

About Rewind

rewind.com

Headquarters

Ottawa, Ontario, Canada

Company Size

51-200 employees

Founded

2015

View Profile

Rewind is a cloud data backup and recovery platform that specializes in protecting SaaS applications across various industries, including ecommerce, development, and accounting. Founded in 2015 and headquartered in Ottawa, Canada, Rewind offers automated, daily data backups with rapid restoration options to mitigate data loss and downtime. Their services are compliant with major security standards such as ISO 27001 and SOC 2, and they provide integrations with popular SaaS tools like Shopify, Jira, and QuickBooks. With over 25,000 organizations relying on their technology, Rewind empowers businesses to safeguard their vital data and ensure business continuity.