Senior Technical Support Engineer
Vonage(1 month ago)
About this role
An API/SDK Video Support Engineer at Vonage delivers technical, customer-facing support for integrations of real-time communication APIs and SDKs. The role works with strategic customers and internal teams to diagnose issues, escalate complex bugs, and improve documentation. It helps ensure reliable multimedia communication solutions across telecommunications and SaaS environments.
Required Skills
- APIs
- SDKs
- Troubleshooting
- Communication
- Problem Solving
- Knowledge Base
- Bug Escalation
- Client Side
- Server Side
- VoIP
+12 more
Qualifications
- BS in Computer Science
About Vonage
vonage.comVonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.
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