Senior Technical Support Engineer
Vonage
About this role
An API/SDK Video Support Engineer at Vonage delivers technical, customer-facing support for integrations of real-time communication APIs and SDKs. The role works with strategic customers and internal teams to diagnose issues, escalate complex bugs, and improve documentation. It helps ensure reliable multimedia communication solutions across telecommunications and SaaS environments.
Skills
Qualifications
About Vonage
vonage.comVonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.
Recent company news
Financial TimesVonage Wins Best of Enterprise Connect 2026 Award – Company Announcement
1 day ago
TelecompaperVonage Business Cloud gets new social messaging functionalities
5 days ago
Yahoo FinanceVonage Expands Developer Ecosystem to Accelerate the Next Era of Enterprise Digital Transformation
3 weeks ago
Business WireZuper and Vonage Reimagine Network Connectivity for Skilled Trades with Quality on Demand
2 weeks ago
PR NewswireVonage Recognized by Newsweek as one of America's Greatest Workplaces in Tech 2025
Dec 19, 2025
About Vonage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Vonage.
Salary
$80k – $107k
per year