Senior Technical Support Engineer
LangChain(2 months ago)
About this role
A Senior Technical Support Engineer at LangChain is responsible for leading technical support for users, including AI engineers and infrastructure architects, by diagnosing issues related to customer setups and LangChain products. The role involves collaborating with engineering and product teams to resolve bugs, creating and refining internal tools for complex issue triage, and improving documentation for proactive support. Additionally, this position requires mentoring other support engineers and refining key performance metrics to enhance customer service quality in a B2B technical environment.
Required Skills
- Technical Support
- Issue Diagnosis
- Customer Setup
- LangChain Products
- Deployment Issues
- Collaboration
- Bug Resolution
- Customer Advocacy
- Tooling Development
- Diagnostics
+21 more
About LangChain
www.langchain.comLangChain is a leading platform for building and deploying reliable AI agents, providing both engineering tools and open-source frameworks for developers. It streamlines the agent development lifecycle by offering products such as LangChain, LangGraph, and LangSmith, which cater to different levels of control and complexity in agent engineering. LangChain's innovative platform is designed to support various AI models, facilitating quick iteration and integration while ensuring high performance. With robust observability and evaluation tools, LangChain empowers organizations to enhance their AI capabilities and improve operational efficiencies across diverse use cases.