Senior Technical Support Engineer
LangChain
About this role
A Senior Technical Support Engineer at LangChain is responsible for leading customer support for technical users, focusing on debugging production LLM applications and agents. The role entails collaborating with engineering and product teams to resolve complex issues, enhancing internal tooling, and evolving support metrics and documentation. The ideal candidate will have over four years of experience in technical support or SRE roles, with expertise in APIs, distributed systems, and hands-on knowledge of cloud technologies, alongside programming skills in Python and familiarity with Kubernetes and Docker.
Skills
About LangChain
www.langchain.comLangChain is a leading platform for building and deploying reliable AI agents, providing both engineering tools and open-source frameworks for developers. It streamlines the agent development lifecycle by offering products such as LangChain, LangGraph, and LangSmith, which cater to different levels of control and complexity in agent engineering. LangChain's innovative platform is designed to support various AI models, facilitating quick iteration and integration while ensuring high performance. With robust observability and evaluation tools, LangChain empowers organizations to enhance their AI capabilities and improve operational efficiencies across diverse use cases.
Recent company news
VentureBeatLangChain's CEO argues that better models alone won't get your AI agent to production
5 days ago
FortuneExclusive: Early AI darling LangChain is now a unicorn with a fresh $125 million in funding
Oct 20, 2025
Sequoia CapitalLangChain: From Agent 0-to-1 to Agentic Engineering
Oct 21, 2025
TechCrunchExclusive: LangChain is about to become a unicorn, sources say
Jul 8, 2025
SiliconANGLEAI infrastructure startup LangChain reportedly raises $100M at $1.1B valuation
Jul 9, 2025
About LangChain
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for LangChain.
Salary
$140k – $188k
per year