Senior Technical Support Engineer
LangChain(3 months ago)
About this role
A Senior Technical Support Engineer at LangChain is responsible for leading customer support for technical users, focusing on debugging production LLM applications and agents. The role entails collaborating with engineering and product teams to resolve complex issues, enhancing internal tooling, and evolving support metrics and documentation. The ideal candidate will have over four years of experience in technical support or SRE roles, with expertise in APIs, distributed systems, and hands-on knowledge of cloud technologies, alongside programming skills in Python and familiarity with Kubernetes and Docker.
Required Skills
- Technical Support
- Issue Diagnosis
- Customer Advocacy
- Bug Resolution
- Tooling Development
- Incident Management
- KPI Refinement
- Documentation Improvement
- Mentorship
- Troubleshooting Skills
+15 more
About LangChain
www.langchain.comLangChain is a leading platform for building and deploying reliable AI agents, providing both engineering tools and open-source frameworks for developers. It streamlines the agent development lifecycle by offering products such as LangChain, LangGraph, and LangSmith, which cater to different levels of control and complexity in agent engineering. LangChain's innovative platform is designed to support various AI models, facilitating quick iteration and integration while ensuring high performance. With robust observability and evaluation tools, LangChain empowers organizations to enhance their AI capabilities and improve operational efficiencies across diverse use cases.