Senior Technical Support Engineer

Zip(1 month ago)

HybridFull TimeSenior$146,019 - $194,270 (estimated)Customer Support

About this role

A Senior Technical Support Engineer at Zip serves as the primary technical escalation point for customer support, leveraging deep product knowledge to diagnose and resolve complex issues in procurement workflows and integrations. This role requires collaboration with Engineering to optimize processes, improve documentation, and enhance tooling, ensuring efficient issue resolution and customer advocacy. The position involves direct interaction with high-profile clients and demands expertise in APIs, debugging, and system configurations within a rapidly evolving technical ecosystem.

View Original Listing

Required Skills

Technical Escalation
Issue Resolution
Triage
Bug Validation
Deep-Dive Investigations
Process Ownership
Escalation Pathways
Internal Triage Processes
Documentation Improvement
Ticket Handoffs

+28 more

About Zip

ziphq.com

Zip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.