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Senior Technical Support Engineer at Cribl - ApplyBlast

Senior Technical Support Engineer

Cribl

3 months ago

4.4 on Glassdoor

Remote

Full Time

Senior

18 applicants

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About this role

Cribl is seeking a Technical Support Engineer to provide enterprise-level support for its AI platform for telemetry, helping customers manage and analyze real-time data. The role involves deep technical troubleshooting, diagnosing complex issues with distributed systems, and collaborating with internal engineering teams to resolve customer challenges. Ideal candidates will have strong technical chops, excellent client-facing communication skills, and a passion for solving difficult technical problems.

Responsibilities

Provide extraordinary technical support to enterprise customers across various channels
Research, diagnose, and troubleshoot complex technical issues with distributed systems
Document knowledge through tech notes, articles, and participation in real-time forums
Escalate unresolved issues to appropriate internal engineering teams
Manage on-call duties and off-hours support responsibilities

Skills

Qualifications

BS in Computer Science or similar degree

About Cribl

cribl.io

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2018

View Profile

Cribl is a data engine for IT and security teams that provides a unified platform to explore, collect, process, and access telemetry at scale. It helps organizations ingest, filter, transform, and route observability and security data to analytics, SIEMs, and storage systems so teams can get the right signals where they need them. Positioned as a modern data architecture for the AI era, Cribl focuses on giving customers control over data flow, improving efficiency, and lowering costs associated with ingest and storage.