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© All Rights Reserved. ApplyBlast.com
PALO IT
The Senior Technical Support Engineer provides advanced post-sales technical solutions to Platinum customers, addressing complex issues through expert fault isolation and root cause analysis. This role involves managing customer support cases, collaborating with Engineering teams to resolve critical product bugs, and conducting multi-vendor troubleshooting in integrated network and security environments. The position requires strong communication skills to convey intricate technical details to both technical and non-technical audiences while meeting enhanced response time SLAs.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2005
Palo Alto Networks is a global cybersecurity leader that delivers integrated security platforms to prevent cyberattacks across networks, cloud environments, and endpoints. Its portfolio includes next‑generation firewalls, cloud‑native security (Prisma Cloud), AI‑driven detection and response (Cortex), and Zero Trust networking and secure access solutions for hybrid workforces. The company combines hardware and software with threat intelligence, consulting, managed services, and training to help CISOs, SOCs, cloud architects and network teams automate and scale security operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for PALO IT.
PALO IT didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role