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Senior Technical Support Engineer at SentinelOne - ApplyBlast

Senior Technical Support Engineer

SentinelOne

30 days ago

4.4 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer at SentinelOne provides real-time technical assistance and resolves customer issues across endpoint, cloud, and cybersecurity product areas. This role involves managing the inbound support queue, handling customer cases, and offering live chat support while maintaining clear communication and accurate documentation. The position requires strong Linux and cybersecurity fundamentals along with working knowledge of cloud environments to ensure efficient troubleshooting and high-quality support.

Responsibilities

Troubleshoot and resolve technical issues across endpoint, cloud, and cybersecurity product areas
Monitor and respond to incoming customer cases and provide real-time assistance via inbound chat
Document case details and escalate complex issues while maintaining customer communication

Skills

Qualifications

CompTIA Security+Linux+RHCSAcloud provider certification

About SentinelOne

sentinelone.com

Headquarters

Mountain View, California, United States

Company Size

1001-5000 employees

Founded

2013

View Profile

SentinelOne is a cybersecurity company that provides an AI-powered platform for endpoint, cloud, identity, and data security. Its products help organizations prevent, detect, and respond to threats across devices, workloads, and enterprise environments.