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Senior Technical Support Engineer at Citi - ApplyBlast

Senior Technical Support Engineer

Citi

24 days ago

3.6 on Glassdoor

Pune, Maharashtra, India

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves providing high-quality L2 technical support for Citi's global Asset Servicing platforms, ensuring minimal business impact during incidents and driving stability improvements. The position requires leading incident resolution, conducting root cause analyses, and collaborating with cross-functional teams to enhance system observability and operational efficiency. It also includes mentoring junior engineers, participating in on-call rotations, and implementing automation to reduce manual intervention.

Responsibilities

Provide L2 technical support and resolve complex application and infrastructure issues
Lead incident lifecycle management and conduct root cause analysis for permanent remediation
Drive automation initiatives and improve system stability through monitoring and alerting

Skills

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

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Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.