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© All Rights Reserved. ApplyBlast.com
PALO IT
The Senior Technical Support Engineer at Palo Alto Networks provides expert-level technical assistance to top-tier customers, resolving complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation. The role involves taking complete ownership of support cases, acting as a trusted advisor to both technical and executive stakeholders, and driving continuous customer engagement through quarterly business reviews. This position requires collaborating with cross-functional teams to enhance security posture, improve product quality, and maintain a secure and resilient environment for customers.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2005
Palo Alto Networks is a global cybersecurity leader that delivers integrated security platforms to prevent cyberattacks across networks, cloud environments, and endpoints. Its portfolio includes next‑generation firewalls, cloud‑native security (Prisma Cloud), AI‑driven detection and response (Cortex), and Zero Trust networking and secure access solutions for hybrid workforces. The company combines hardware and software with threat intelligence, consulting, managed services, and training to help CISOs, SOCs, cloud architects and network teams automate and scale security operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for PALO IT.
PALO IT didn’t post a salary, so this is our estimate from similar listings.
31% below the average for this role