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Senior Technical Support Engineer at Magnet Forensics - ApplyBlast

Senior Technical Support Engineer

Magnet Forensics

4 days ago

4.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer serves as a technical escalation point for complex, high-impact, and sensitive customer issues. This role leads systemic problem management, develops technical capability across the Support team, and partners with Engineering and Product Management to reduce recurring issues and improve product quality. The position involves providing technical leadership, coaching support engineers, and contributing to post-incident reviews and corrective actions.

Responsibilities

Lead root-cause and trend analysis for complex or recurring issues
Provide senior technical leadership during customer-impacting incidents
Define and improve support playbooks and diagnostic standards

Skills

About Magnet Forensics

magnetforensics.com

Headquarters

Atlanta, Georgia, United States

Company Size

501-1000 employees

Founded

2009

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Magnet Forensics is a digital forensics software company that develops tools for acquiring, analyzing, and reporting on digital evidence from computers, mobile devices, cloud services, and other data sources. Its products are used by law enforcement, government, and corporate investigators in forensic and incident response investigations.