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Senior Technical Support Representative at Caterpillar - ApplyBlast

Senior Technical Support Representative

Caterpillar

3 months ago

4.0 on Glassdoor

Perth, Western Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

Caterpillar is seeking an Electric Power Senior Technical Support Representative to serve as the in-territory representative for product problem management, minimizing commercial impact from customer complaints. The role involves partnering with dealers and engineering teams to resolve complex technical issues, improve customer outcomes, and drive product support initiatives for electric power solutions. This position requires leading customer experience efforts and ensuring dealers have the capability to service diesel and natural gas generator sets effectively.

Responsibilities

Lead identification and resolution of product and maintenance-related issues
Partner with dealers and engineering teams to execute product support initiatives
Represent Caterpillar during customer and dealer engagements regarding technical concerns
Develop dealer technical capabilities for servicing generator set fleets
Communicate market needs and service challenges to influence product improvements

Skills

Qualifications

Bachelor's DegreeCaterpillar Electric Power (CEP) I and II courses

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

View Profile

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.