Senior Tier II Customer Support Associate

Zayo is seeking a Senior Tier II Customer Support Associate to manage complex customer support requests, escalations, and billing disputes while delivering a high level of customer experience. This role serves as a subject matter expert and escalation point for internal teams and external customers, partnering cross-functionally to resolve issues and ensure timely case resolution. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced telecommunications environment.