Senior Tooling and Automation Engineer

The Senior Tooling and Automation Engineer at Redesign Group is a hands-on builder responsible for designing, building, and maintaining integrations across the Managed Services tooling ecosystem using AI-assisted development. The role involves owning Jira Service Management configuration, tuning alerting systems to reduce noise, and serving as the senior escalation point for tooling failures. This position requires strong technical skills in scripting, API integration, and ITIL-aligned change management to ensure seamless platform connectivity and operational efficiency.