Senior Unified Communications Engineer

1-800 Contacts(8 days ago)

HybridFull TimeSenior$136,902 - $181,874 (estimated)Information Technology

About this role

A senior technical engineer responsible for owning the design, reliability, and evolution of unified communications and contact center platforms across SeekWell brands. The role focuses on ensuring high availability and scalable voice/CCaaS systems that support thousands of daily customer interactions. It provides senior-level subject matter expertise and cross-team visibility to influence agent productivity and customer experience.

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Required Skills

NICE CXone
Cloud UC
Telephony
Call Routing
IVR
ACD
Call Recording
Vendor Management
Incident Response
Root Cause Analysis

+3 more

Qualifications

Technical Certifications
NICE CXone Certification
Equivalent Education or Experience

About 1-800 Contacts

1800contacts.com

1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.