Senior UX Researcher

Shift4(1 month ago)

Atlanta, Georgia, United States, Center Valley, Pennsylvania, United States, Las Vegas, NV, Tampa, Florida, United States, Toronto, Ontario, CanadaOnsiteFull TimeSenior$126,165 - $169,436 (estimated)Merchant Experience

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About this role

Senior UX / User Experience Researcher for Shift4 Labs will help build a customer-led research practice within the Merchant Experience team to support product initiatives and establish foundational customer insights. The role emphasizes creating nimble usability evaluation processes and maturing generative research capabilities to inform product design. This onsite position is based at specified Shift4 locations with possible relocation assistance.

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Required Skills

Research Planning
Usability Testing
Prototype Testing
A/B Testing
Interviews
Surveys
Contextual Inquiry
Ethnography
Diary Studies
Workshop Facilitation

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About Shift4

shift4.com

Shift4 is a global leader in integrated payment processing and commerce technology, delivering secure payment solutions for businesses of all sizes. Its platform combines payment processing, point‑of‑sale systems, e‑commerce and mobile payments with security features like point‑to‑point encryption, tokenization and EMV support. Founded in 1999 by Jared Isaacman and headquartered in Center Valley, PA, Shift4 serves customers across the U.S., Canada and Europe. The company operates as Shift4 Payments, Inc., publicly traded under the ticker FOUR.