Senior Voice & Contact Center Engineer

Nawy Real Estate(8 months ago)

Cairo, EgyptOnsiteFull TimeSenior$88,118 - $120,338 (estimated)Telecommunications

About this role

Senior Voice & Contact Center Engineer responsible for leading the management, optimization, and modernization of a 3CX-based call center infrastructure. The role focuses on ensuring high availability and performance of voice systems and driving the transition from outsourced telephony to a fully managed on-premise solution. The position works closely with Customer Care and IT teams to integrate voice systems with other platforms and to enable advanced contact center features.

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Required Skills

3CX
SIP
VoIP
PBX
IVR
Call Routing
Call Recording
SIP Trunk
CRM Integration
Troubleshooting

+10 more

Qualifications

3CX Certification

About Nawy Real Estate

nawy.com

Nawy is a leading real estate platform in Egypt, specializing in connecting buyers, sellers, and investors to premium properties. With a comprehensive portfolio that includes listings in coveted areas such as New Cairo and the North Coast, Nawy offers users the ability to filter property searches based on price and location. Founded in 2016 by Mostafa Beltagy, Nawy is recognized for its innovative approach to real estate, making it a trusted broker in the Egyptian market.