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© All Rights Reserved. ApplyBlast.com
VicRoads
The Senior Workflow Analyst will serve as the operational subject matter expert for VicRoads' customer contact platforms, overseeing routing, queue structures, skill profiles, and workflow optimization across phone, branch, and digital channels. The role involves administering and continuously improving technologies such as Amazon Connect and Queue Management Systems, and collaborating with Operations, Product, and Technology teams to support new customer journeys and platform enhancements.
Headquarters
Melbourne, Victoria, Australia
Company Size
1001-5000 employees
Founded
1913
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for VicRoads.
VicRoads didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role