Senior Workforce Analyst

Norton

3 months ago

Chennai, Tamil Nadu

Hybrid

Full Time

Medior

0 applicants

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About this role

This role focuses on real-time workforce performance for customer operations, ensuring service levels are met through intraday monitoring and rapid adjustments. It also delivers operational insights via reporting and executive dashboards, while coordinating with vendor partners to support capacity planning and continuous improvement. Additionally, the position supports internal tooling governance through access and incident management processes.

Skills

About Norton

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.