Senior Workforce Analyst

NortonLifeLock Ireland Limited(1 month ago)

HybridFull TimeMedior$88,731 - $118,255 (estimated)Operations

About this role

This role focuses on real-time workforce performance for customer operations, ensuring service levels are met through intraday monitoring and rapid adjustments. It also delivers operational insights via reporting and executive dashboards, while coordinating with vendor partners to support capacity planning and continuous improvement. Additionally, the position supports internal tooling governance through access and incident management processes.

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Required Skills

Schedule Adherence
Intraday Management
Queue Management
Workforce Management
SLA Reporting
KPI Analysis
Shrinkage Analysis
Capacity Planning
Staffing Forecasting
Power BI

+10 more

About NortonLifeLock Ireland Limited

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.

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