GEICO

Senior Workforce Analytics Analyst

GEICO(6 days ago)

HybridFull TimeSenior$80,000 - $124,000Contact Center Operations
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About this role

GEICO is seeking a Senior Data Insights Analyst to support their Contact Center Workforce Management. The role involves analyzing operational data, creating reports and dashboards, and collaborating with teams to optimize workforce strategies using various analytics tools and platforms.

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Required Skills

  • SQL
  • Power BI
  • Excel
  • Data Analytics
  • Workforce Management
  • Predictive Modeling
  • Data Visualization
  • AWS Connect
  • Alvaria
  • NICE
GEICO

About GEICO

geico.com

GEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.

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