Senior Workforce Management Analyst

A Senior Workforce Analyst at Alignment Health serves as the analytical backbone for the company's 24/7/365 contact center, transforming complex data from telephony, CRM, and WFM systems into actionable intelligence. The role involves delivering advanced reporting, predictive insights, and operational intelligence to drive service excellence, regulatory compliance, and member experience outcomes. This position requires translating data into compelling narratives for leadership while partnering cross-functionally to build scalable, automated solutions.