Senior Workforce Management and Reporting (WFM) Analyst

The Senior Workforce Management and Reporting (WFM) Analyst is responsible for forecasting, analyzing, and reporting contact center volumes and handle times, as well as creating schedules to meet service level, sales, and budgetary goals. The role requires proactive management of forecasts, shift bids, and productivity reports while supporting training, attendance, and payroll processes in a fast‑paced environment.