Service Advisor

The Service Advisor at BERT OGDEN BUICK GMC is responsible for addressing customer concerns via phone, email, and in-person visits while ensuring high-quality service and attention. The role involves accurately recording vehicle issues in the Dealer Management System, coordinating repairs and vehicle detailing, and providing regular updates to customers regarding completion times. Additionally, the advisor follows up with customers to ensure satisfaction with the services performed and maintains cooperative relationships with the public and team members.