Service Advisor

The Service Advisor acts as the go-between for Service Technicians and customers, explaining repair recommendations in easy-to-understand language and suggesting up-sell opportunities to keep vehicles safe. This role involves setting appointments, conducting vehicle walk-arounds, producing repair orders with cost estimates, and following up with customers to ensure satisfaction and drive loyalty. The position requires utilizing leading-edge technology and strong communication skills to uncover selling opportunities and maintain high customer satisfaction indices.